Customer Information / Cancellation & Refunds

Last revised: 15 September 2026

Cancelling automatic renewal

If you choose Cancel automatic renewal, Hagglefor stops the next renewal payment.

Your current paid membership does not end immediately. You keep access until the end of the period you have already paid for.

14-day change of mind

When you enter a new Membership Agreement, you have 14 days to change your mind and may cancel and request a refund.

This is separate from cancelling automatic renewal.

If you have already started using the membership during that period, any refund will be handled according to the Agreement and the information shown when you joined.

Payment corrections and refunds

If you think a payment has been duplicated, taken incorrectly or otherwise needs correcting, contact Hagglefor.

Hagglefor reviews payment issues using its own payment records and the information available from its payment provider.

Where a refund or correction is due, it is processed through the original payment arrangements where possible.

A refund does not silently rewrite your Membership Agreement or directly change access unless the normal membership lifecycle requires it.

Need help?

For questions about membership, cancellation or a payment, see Membership / Renewal / Cancellation Help or Contact / Complaints.